Ecommerce Phone Sales Scripts
Ecommerce Phone Sales Scripts
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Many buyers still prefer the 1-on-1 conversation before making a purchase. With these call scripts you'll know who to call, when, and what to say.
Table of Contents
| Introduction | 4 |
| Why the phone is important | 4 |
| How to use this guide | 5 |
| Callback Requests | 8 |
| Who to call | 8 |
| When to call | 8 |
| Sample Script (Callback) | 9 |
| Abandoned Checkouts | 12 |
| Who to call | 12 |
| When to call | 12 |
| Sample Script (A) | 13 |
| Sample Script (B) | 14 |
| VIP & Repeat Buyers | 17 |
| Who to call | 17 |
| When to call | 17 |
| Sample Script (Thanks for your support) | 18 |
| Sample Script (Offering a gift) | 19 |
| First-time Buyer | 22 |
| Who to call | 22 |
| When to call | 22 |
| Sample Script (Post-Sale Thank You) | 23 |
| Sample Script (Post-Delivery Follow Up) | 24 |
| Win Back & Follow Ups | 27 |
| Who to call | 27 |
| When to call | 27 |
| Sample Script (Shouldn't Lose) | 29 |
| Sample Script (Need Attention) | 30 |
| Sample Script (Recent Purchase) | 31 |
| About our Company | 34 |
