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Ecommerce Phone Sales Scripts Ecommerce Phone Sales Scripts Ecommerce Phone Sales Scripts Ecommerce Phone Sales Scripts

Ecommerce Phone Sales Scripts

Ecommerce Phone Sales Scripts

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Many buyers still prefer the 1-on-1 conversation before making a purchase. With these call scripts you'll know who to call, when, and what to say.

Ecommerce phone sales

Ecommerce Phone Sales Script

Phone Scripts for Online Sales

Table of Contents

 Introduction 4
Why the phone is important 4
How to use this guide 5
Callback Requests 8
Who to call 8
When to call 8
Sample Script (Callback) 9
Abandoned Checkouts 12
Who to call 12
When to call 12
Sample Script (A) 13
Sample Script (B) 14
VIP & Repeat Buyers 17
Who to call 17
When to call 17
Sample Script (Thanks for your support) 18
Sample Script (Offering a gift) 19
First-time Buyer 22
Who to call 22
When to call 22
Sample Script (Post-Sale Thank You) 23
Sample Script (Post-Delivery Follow Up) 24
Win Back & Follow Ups 27
Who to call 27
When to call 27
Sample Script (Shouldn't Lose) 29
Sample Script (Need Attention) 30
Sample Script (Recent Purchase) 31
About our Company 34